Complaints

Submitting a Complaint

 

If a member of the public believes they are being or have been unfairly treated, they should follow one of the methods described below to raise a formal complaint.

  • By emailing complaints@nextgenpm.com.au

 

  • By filling in the Contact Us page on the NextGen Property Mgmt website https://nextgenpm.com.au/contact-us/

 

  • By requesting our staff for the details of the Licensee-in-Charge and conducting the Licensee-in-Charge directly to raise a complaint.

 

  • By asking a NextGen Property Mgmt staff member to raise a formal complaint on their behalf.

The NextGen Property Mgmt Licensee-in-Charge will get in contact with anyone raising a complaint within 48 hours.

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