How do you swap your property manager

I founded NextGen Property Mgmt in late 2017 because I decided to take ownership of the management of my Sydney portfolio of investment properties. Truth be told, at the time I had been an investor for over 20 years with properties in various parts of South West Sydney but also South and North West Melbourne.
We’ve all done it. You bought a property and trusted it to the agency that sold it to you to manage. They were there, they knew the property already, the salesperson was friendly and trusting and hence the easy decision. And so your relationship with property management begins… except it started on the wrong foot.