The most fundamental discussion a property manager needs to have with a new tenant is their day-to-day responsibilities under the Tenancy Act. It’s amazing how often property managers neglect to have a simple conversation assuming that tenants somehow are familiar with the intricacies of the legislation and familiar with what is expected of them…
Well, I am sad to report that in most they are not. Just because it is all second nature to us as property managers, the average tenant out there, who simply wants to secure a roof over their head, wouldn’t know and as a result they will get caught out as some point.
At NextGen Property Mgmt we have made it mandatory for our staff to discuss and hand out to new tenants an information sheet which clearly articulates, in simple terms their responsibilities. After all, a frank conversation up front and at inspections will not only will save everyone from an uncomfortable conversation down the line, but more importantly it will ensure that all properties under our management will be looked after.
So for the removal of ambiguity, below are the basic responsibilities we make sure new tenants are aware of.
- Ensuring that the properties are kept clean and tidy,
- Informing us of any damage or disrepair as soon as they become aware,
- Making sure to leave the property as near as possible to the condition they were in when they took possession,
- Avoiding damaging or permitting damage to the premises deliberately or negligently, including by anyone that they have allowed onto the premises, and
- Refraining from adding or removing any fixtures or doing any renovations or alterations without discussing with us first.
And that is just the beginning… Our information sheet also explains clearly the responsibilities with regards to utilities and how they are divided between themselves and the landlord, the significance of adhering to the agreed occupancy levels, the importance of paying rent on or ahead of when it is due, the requirements of them before end their tenancy and expectations before exiting, and how to deal with urgent repairs (including what constitutes an urgent repair such as a burst water pipe, and a gas leak).
And it doesn’t end there… We also inform our tenants what to do with their rubbish, hanging of pictures, what to do if they decided to have a pet, expectation around maintaining garden beds and lawns, responsibility for changing light bulbs and what to do with to do with smoke alarm batteries.
The bottom line is that educating and setting expectations with our tenants up front, we will in most cases eliminate the hard conversations during inspections and at the end of a tenancy, helps property managers do their job better BUT most ultimately ensures that landlords reap the benefits of having well maintained properties occupied by happy occupants.
Who we are:
NextGen Property Mgmt (www.nextgenpm.com.au) is a boutique Real Estate licensed agency that specialises in property management. NextGen Property Mgmt does NOT has a sales team unlike most other agencies that specialise in Sales and have Property Management as a side business.
Our area of focus is residential property and we operate exclusively in St George, Inner and South West Sydney.
NextGen was created from its infancy to cater for investors as it was founded by investors who quickly realised that in a highly regulated industry like Real Estate – competence, expertise, care and service by property managers varies greatly.
As an investor, you need to have trust for and feel valued by your property manager. You need to know that your property is being looked after with minimal disruption. At NextGen we understand that because we are investors living busy lives ourselves, so our promise to you is that you will no longer have to worry about your most valued asset because we will make sure to take care of it as if it is our own.